Shipping & Returns

Shipping

We currently ship within the United States.

Standard shipping is a flat $6.95 per order.

Orders are processed within 2–4 business days. Weekends and federal holidays are not included. Once shipped, most orders arrive within 3–7 business days, depending on the carrier and destination.

Tracking information will be emailed when your order ships.

If we cannot ship your order within the stated timeframe, we will contact you with an update and give you the option to continue waiting or receive a full refund.

Please check your shipping address before completing your purchase. If you notice an error, contact us immediately at editors@hernichelife.com

We cannot guarantee address changes after an order begins processing.

If an order is returned because the address was incorrect or incomplete, you may request a refund for the merchandise or pay an additional $6.95 shipping charge to have it sent again. Original shipping charges are nonrefundable.

Return requests must be submitted within 14 days of delivery.

Items must be unused, unwritten in, unmarked and returned in their original condition and packaging. Approved returns must be mailed within seven days of receiving return instructions.

Customers are responsible for return postage unless the item arrived damaged, defective or incorrect.

The original $6.95 shipping charge is nonrefundable.

To request a return, email [support email] with your order number and reason for the return. Please wait for approval and return instructions before mailing your item.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Items returned used, written in, damaged or without their original packaging may not qualify for a refund.

If your order arrives damaged, defective or incorrect, contact us within seven days of delivery.

Include your order number and clear photographs of the item and packaging. We will arrange a replacement or refund at no additional cost.

We do not currently offer direct exchanges. You may return an eligible item and place a new order for the item you prefer.

Personalized products, digital products, gift cards and items clearly marked final sale cannot be returned unless they arrive damaged or incorrect.

If tracking shows no movement for seven business days, or your package is marked delivered but cannot be found, contact us at editors@hernichelife.com We will help you review the tracking information and begin a carrier claim when appropriate.